Unified AI-AssistedOperations Platform
Monitor systems, investigate incidents, execute remediation workflows, and keep operators in control — without expensive enterprise tooling.
Nivan combines operational visibility, AI-assisted investigation, governed automation, and workflow orchestration into a single multi-tenant platform.
Read-only by default · Operator approvals for sensitive actions · Complete audit trails
End-to-End Incident Workflow
Integrates With Your Existing Stack
Modern Operations Teams Are Overwhelmed
Growing cloud environments, rising tooling costs, and manual workflows create an operational burden that most teams cannot scale through.
Alert Fatigue
Teams are overwhelmed by high-volume, low-context alerts. Responders spend hours triaging noise instead of resolving real incidents.
Operational Tool Sprawl
Monitoring, ITSM, chat, and runbooks live in separate systems. Context is scattered and workflows require manual stitching across tools.
Rising Observability Costs
Enterprise monitoring platforms carry per-host and per-log pricing that grows faster than team size. SMB and mid-market teams are priced out.
Manual Remediation
Even well-documented runbooks require engineers to execute each step by hand. Remediation slows under pressure when it matters most.
Disconnected Workflows
Incident response, approval, ticket creation, and team notification happen in silos. Coordination overhead turns minutes into hours.
Tribal Operational Knowledge
Runbooks live in wikis, Slack threads, and individual engineers’ heads. New responders start from scratch on every incident class.
Repetitive Incident Handling
The same class of incident is investigated and resolved differently by different engineers every time, with no structured enforcement.
Nivan consolidates operational visibility, incident workflows, AI-assisted investigation, governed remediation, and ticketing integrations into a unified operational platform.
One platform. Centralized operational context. Human-controlled execution. Designed for lean teams that cannot afford the complexity or cost of a traditional enterprise stack.
Built for Real Operations Teams
Traditional operations environments were built on fragmented tools designed for different problems. Nivan was designed as a unified operational platform from the ground up.
Traditional Operations Stack
Multiple tools, fragmented workflows
With Nivan
Unified operational platform
One platform. Centralized operational context. Human-controlled execution.
Nivan is not a chatbot, an observability product, or a generic automation tool. It is an operational workflow platform designed to make lean operations teams effective.
How Nivan Works
From log ingestion to ticket closure — a complete operational workflow with built-in telemetry, AI investigation, and human-approved execution.
Logs + Metrics Collected
Nivan ingests log streams, infrastructure metrics, and operational signals directly — no separate observability platform required.
- Built-in log and metrics ingestion
- Attach operational events and deploy signals
- Establish incident timeline from first signal
Incident Detected
An alert or anomaly opens an incident context in Nivan, consolidating all signals into a single operational record.
- Collect alert metadata and impacted services
- Attach recent deploy and config change signals
- Track timeline from first detection
AI Investigation
Nivan correlates logs, events, and known failure patterns to surface probable root causes with context.
- Link related incidents and service dependencies
- Surface probable root causes with confidence ranking
- Connect change history to failure signatures
Knowledge Retrieved
Relevant runbooks, historical resolutions, and operational procedures are surfaced automatically.
- Pull matching runbooks from the knowledge base
- Surface historical incident resolutions
- Attach relevant documentation and KB references
Remediation Suggested
AI drafts recommended actions and runbook steps with expected impact and blast radius.
- Show why each action is recommended
- Display blast radius and rollback guidance
- Include confidence level for each suggestion
Operator Approval
High-impact actions require explicit human approval before anything executes.
- Approve in portal or directly from Slack/Teams
- Enforce RBAC and approval policies
- Keep full who-approved-what audit records
Workflow Execution
Approved runbooks execute through controlled tool integrations within policy boundaries.
- Run scoped and pre-approved operations only
- Stream execution logs in real time
- Stop or rollback based on guardrails
Ticket Updated
Incident records are updated automatically with actions, approvals, and outcomes.
- Post remediation summary to ITSM system
- Attach evidence, timeline, and approvals
- Mark follow-up actions if needed
Slack/Teams Notification
Stakeholders receive concise status updates and escalation notifications without leaving their chat platform.
- Notify channel with outcome and risk state
- Page human operator when AI confidence is low
- Close loop with post-incident context
Faster response, less context switching
One incident record across alerts, remediation, and comms
AI with guardrails, not autopilot
RBAC approvals and audit trails built into every step
Operational Visibility Built In
Nivan ingests logs, metrics, AWS Config, CloudTrail, and operational events to maintain continuous operational context for investigations and remediation workflows.
Operational visibility optimized for incident workflows — not a full observability replacement.
Nivan Ingests
Application Logs & Metrics
Structured log streams, infrastructure metrics, latency, and availability signals
AWS Config & CloudTrail
Asset inventory, configuration changes, and who-made-what-change audit events
Operational Events & CUR
Deploys, alerts, incident triggers, and cost/usage data for operational context
Nivan
AI-Assisted Operations Platform
Single platform.
No separate observability subscription required.
Nivan Delivers
Incident Context
Correlated view of what happened, when, and why
Operational Visibility
Health status across systems without enterprise dashboards
Remediation Guidance
AI-surfaced runbooks and suggested actions with context
Workflow Automation
Governed execution with operator approval at every step
Reduce dependence on expensive observability tooling
Teams with limited observability budgets get operational visibility, AI-assisted investigation, and governed automation without enterprise licensing complexity.
See Nivan in Action
Watch a realistic incident workflow from alert ingestion to operator-approved remediation and ticket updates.
Interactive Product Tour
Explore Nivan at your own pace with 24-hour access to a stock AWS account and default configuration.
- Investigate an incident with correlated alerts and cloud events
- Approve remediation and watch the runbook execute
- See ticket and Slack updates generated automatically
24-hour access • stock environment
Live Demo with Our Team
Watch Nivan walk through a real cloud incident with an engineer. Choose a free trial with customer integration, or a customized demo account for longer evaluation.
- Watch us investigate a live AWS incident
- See AI-assisted diagnostics and approval steps in real-time
- Ask questions about your tools, tenants, and approval model
15 minutes • Talk to an engineer, not sales
New: Watch Nivanix investigate an incident from alarm to resolution
Quick DemoKeep Operators in Control
Enterprise buyers need automation they can trust in production. Nivan's governance model makes AI-assisted execution safe by default.
Operators Approve Execution
High-impact actions require explicit approval from a qualified operator before anything executes in your environment.
Role-Based Permissions
Granular RBAC controls define exactly who can approve which actions and in which tenants or environments.
Every Action Audited
Complete audit trail of who approved what, when, and why. Immutable logs exportable to your SIEM or compliance tools.
Policy-Gated Automation
Runbooks execute only within defined policy boundaries. Guardrails prevent scope creep and unintended actions.
Tenant Isolation
In multi-tenant environments, each customer's operations are fully isolated with separate execution contexts and access controls.
Rollback and Stop Controls
Operators can halt execution mid-runbook and roll back changes. No runaway automation.
"AI without governance is a liability. Nivan treats human oversight as a first-class operational requirement, not an afterthought."
Platform Capabilities
Six operational capabilities that work together as a single unified platform — designed for lean teams that need operational simplicity without enterprise licensing complexity.
Operational Visibility
Collect operational telemetry — logs, metrics, AWS Config, CloudTrail — to support incident detection and remediation workflows without a separate observability platform.
- Built-in log and metrics ingestion
- AWS Config + CloudTrail operational context
- Continuous asset and event inventory
AI-Assisted Investigation
Correlate incidents, retrieve operational context, and suggest remediation workflows using AI-assisted investigation with centralized operational data.
- Multi-source incident correlation
- Operational context retrieval at incident time
- AI-generated remediation suggestions
Governed Automation
Execute approved operational workflows with RBAC enforcement, operator approval gates, and immutable audit trails at every step.
- Operator approval required for execution
- RBAC-scoped workflow enforcement
- Immutable audit logs per action
Workflow Orchestration
Coordinate incidents, approvals, escalations, and remediation workflows across teams and systems in a structured operational flow.
- Structured escalation and approval routing
- Cross-system workflow coordination
- Single incident record across all steps
ITSM Integrations
Integrate with Jira, ServiceNow, and existing customer ticketing systems — without replacing current workflows or operational tooling.
- Automatic ticket creation and updates
- Bidirectional ITSM sync
- Attach evidence and approvals to tickets
Multi-Tenant Security
Tenant-isolated operational workflows enforced through PostgreSQL RLS and centralized context management — built for MSP and multi-customer environments.
- PostgreSQL RLS tenant isolation
- Centralized data access via niva-context
- Separate audit trails per customer
Platform Architecture
Unified operational visibility, AI-assisted investigation, and governed remediation workflows — built for multi-tenant cloud operations.
Layer 1 — Operational Signals & Integrations
Nivan Unified Operations Platform
niva-integration
AWS inventory, CloudTrail, and telemetry ingestion.
niva-agent
AI-assisted investigation, incident analysis, and remediation suggestions.
niva-context
Centralized operational context and secure data access layer.
niva-core
User-facing operations portal and workflow management.
Approval & Workflow Engine
Operator approvals and governed execution — between AI reasoning and any action.
PostgreSQL + RLS
Tenant-isolated operational data enforced at the database layer.
Layer 3 — Governed Operational Execution
AI Reasoning Separated from Execution
niva-agent investigates and suggests — it never executes. Actions only proceed after operator approval.
Approval-Gated Remediation Workflows
Every remediation action requires an explicit operator approval before the workflow engine executes anything.
Tenant-Isolated Operational Context
PostgreSQL RLS enforces tenant data isolation at the database layer. Data never crosses tenant boundaries.
Immutable Operational Audit Trails
Every action, approval, and execution workflow is logged with who, what, when, and outcome — for every tenant.
Architecture Principles
AI-Assisted Investigation
AI reasoning is isolated from operational execution — focused on investigation, correlation, and remediation guidance only.
Human-Controlled Execution
All remediation and execution workflows require explicit operator approval before any action is performed.
Centralized Operational Context
Telemetry, cloud inventory, incidents, and workflows are unified through niva-context — the single data access layer.
Tenant-Isolated Architecture
PostgreSQL Row-Level Security (RLS) enforces tenant isolation across all operational workflows and APIs.
Immutable Auditability
Every operational action, approval, and workflow execution is logged and traceable across all tenants.
Built-In Operational Visibility
Logs, metrics, AWS Config, CloudTrail, and CUR data are collected directly into the platform — no separate observability subscription required.
Incident Workflow
From first signal to resolved ticket — operator approval is the critical governance gate
Logs + Metrics Collected
Incident Detected
AI Investigation
Context Retrieved
Remediation Suggested
Operator Approval
Workflow Execution
Ticket Updated
Slack/Teams Notified
Built for Lean Operations Teams
Nivan reduces:
- Operational tool sprawl
- Expensive observability licensing
- Fragmented incident workflows
- Manual remediation overhead
- Operational blind spots
While maintaining:
- Full governance and auditability
- Operator oversight and approvals
- Tenant-safe execution boundaries
- Structured escalation workflows
- Immutable operational records
Designed for Operational Teams
Nivan serves teams that own cloud incidents — from in-house platform teams to MSPs managing hundreds of customer environments.
Cloud Operations Teams
"Our team spends too much time triaging alerts instead of fixing customer-impacting issues."
How Nivan helps: Nivan correlates incidents, drafts remediation steps, and routes high-impact actions through operator approval workflows — so responders start with context, not noise.
Managed Service Providers
"We need consistent incident workflows across customers without cross-tenant risk."
How Nivan helps: Nivan provides tenant-isolated operations with shared operator workflows, audit trails, and integration into existing ticketing and chat systems — safely across all your customers.
Platform Engineering Teams
"We can see alerts, but connecting logs, changes, and ownership still takes too long."
How Nivan helps: Nivan unifies observability signals, change history, and runbooks so platform engineers can move from alert to action faster without switching between a dozen tools.
Enterprise Support Organizations
"We need governed automation that satisfies compliance and executive oversight requirements."
How Nivan helps: Nivan's RBAC, approval workflows, and immutable audit logs provide the governance layer that enterprise support organizations need before trusting automation in production.
DevOps and SRE Teams
"Too many pages are low-value, but high-risk incidents still require careful human judgment."
How Nivan helps: AI handles repetitive investigation and proposes runbook actions while operators approve sensitive changes. SREs spend time on judgment calls, not routine preparation.
Fits Your Current Incident Workflow
Book a 15-minute architecture walkthrough and see how Nivan connects to your existing observability, ITSM, and chat stack.
Reduce Operational Toil Without Expensive Tooling
Nivan combines built-in telemetry, incident workflows, AI-assisted investigation, governed automation, and ITSM integrations in a single operational platform. No enterprise observability budget required.
Lower Tooling Costs
Replace expensive per-host and per-log observability subscriptions with built-in operational telemetry designed for incident workflows.
How: Built-in log + metrics ingestion, no separate monitoring platform
Unified Workflows
Consolidate incident investigation, approvals, ticket updates, and team notifications into one operational platform instead of five separate tools.
How: Single platform for all operational workflow steps
Faster MTTR
Responders start with correlated context and ready-to-execute runbooks instead of spending the first hour gathering information.
How: AI-assisted investigation + knowledge retrieval at incident time
Lean Team Operations
Operations teams of any size can manage complex cloud environments. AI handles investigation preparation so engineers can focus on judgment.
How: AI-assisted investigation with human approval gates
Governed Automation
Every automated action requires operator approval, enforces RBAC policies, and produces an immutable audit record — without slowing response.
How: Approval-gated execution with immutable audit trails
Operational Simplicity
One platform replaces the coordination overhead of stitching together monitoring, ITSM, chat, and automation tools manually.
How: Integrated observability, ITSM, and workflow automation
Nivan helps lean operations teams monitor systems, investigate incidents, and execute remediation workflows without requiring expensive enterprise observability tooling.
That is the story. One platform. Built for operational simplicity. Designed for teams that cannot or should not pay for enterprise tooling complexity.
Start Free TrialSimple, Transparent Pricing
Choose a plan that matches your operational complexity and incident response needs.
Starter
For startups with single cloud account
- 1 Cloud Account
- AI Monitoring & Alerts
- Business Hours Support
- Basic ITSM Access
Growth
For growing teams with multiple environments
- Up to 5 Cloud Accounts
- 24×7 Incident Response
- Slack + Full ITSM Suite
- Automated Runbooks
- Weekly Review Calls
Managed
For companies needing full SRE coverage
- Unlimited Accounts
- Dedicated SRE Team
- SLA-Backed Support
- Custom Integrations
Ready To Reduce Cloud Support Toil?
See how Nivan helps cloud support teams reduce repetitive incident work, improve MTTR, and automate safely with operators in control.
Questions? Contact our sales team ortry quick demo