Operational AI Layer ForCloud Incident Response
Nivan sits across your current stack to correlate incidents, orchestrate runbooks, and enforce human-in-the-loop execution with tenant-safe controls.
Platform Capabilities
Operational Context & ITSM Integration
Keep your existing ticketing workflows while Nivan enriches incidents with correlated evidence, recommendations, and approval-aware runbook actions.
- ✓Incident & problem management with SLA tracking
- ✓Approval workflows for high-impact remediation
- ✓Change management with risk assessment
- ✓Knowledge retrieval tied to incident context
- ✓Multi-channel operations (Slack/Teams, tickets, portal)
Incident Context + ITSM Integration
AWS Dashboard Screenshot
Cloud Signal Correlation
Aggregate observability and cloud telemetry into an operator-ready view with probable root causes and ranked remediation paths.
- ✓Multi-account AWS resource inventory
- ✓Alert and event correlation across services
- ✓CloudTrail event monitoring & search
- ✓CloudTrail-aware change impact context
- ✓Prioritized recommendations with evidence links
Tenant-Safe Execution Architecture
Multi-tenant operations with strict isolation boundaries, RBAC controls, and auditable execution paths for safer automation.
- ✓Tenant-isolated execution boundaries
- ✓Role-based access controls for operators
- ✓Policy-gated runbook and tool execution
- ✓Complete audit logs for every operation
- ✓Compliance-ready evidence trail exports
Tenant Isolation + Execution Guardrails
Chatbot Interface Screenshot
Operator Copilot in Slack/Teams
Give responders a fast command center for incident context, runbook suggestions, and approval-driven execution in existing chat workflows.
- ✓Incident summaries and timeline updates
- ✓Scoped infrastructure queries and diagnostics
- ✓Approval prompts for sensitive actions
- ✓Knowledge and runbook retrieval in channel
- ✓Escalation handoff with full context attached
Designed For Real Operations Teams
Operational Analytics
MTTR, escalation quality, and workflow-level performance insights
Guardrailed Automation
Automate repetitive actions while keeping humans on risky changes
Security & Compliance
Audit trails, RBAC, tenant isolation, and evidence-ready operations
Operator Collaboration
Shared context, approvals, and consistent escalation handoffs
See The Platform In Your Workflow
Book a walkthrough focused on your incidents, integrations, and approval model.